Client experience on projects

We consider client experience on projects. The topic of customer is receiving a lot interest in marketing. It believed that vendors manage achieve better results than those who do not. All the work to date has been done retail. nature Nobody previously research projects, but several authors have written issues relevant topic. review literature. interviewed five clients interacting with contractors report results. find projects similar experiences customers But controls interactions whereas retail it vendor interactions. suggest we should also contractor experience. Also maintaining interaction between and leads performance. • During project, cognitive, emotional, behavioural, social their relationships contractors. Dimensions are relationships, reliability offering. value offering assessed through creation elements: activities; resources; context; interactions; role. Unlike retail, manages interatom contractor. If can build good relationship during tender phase, create routines way working.